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Teaching Tricks

Our Store Policies

We founded Furbulous Pet Supply to give our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Image by Eric Ward

Shipping and Return

All orders are shipped not later than 5 business days of receipt Monday – Friday 8 am – 5 pm. Orders placed between 4 pm to 5 pm on Friday are due for processing by the next Monday. We use the United States Postal Service and FedEx to deliver our orders. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

The rate charged for the shipping of your order is based on the weight of your products, and your location. If an item goes on back order, we will ship the part of your order. You will not be charged with additional shipping and handling fee for the back-order shipment. We offer FREE SHIPPING on orders of $29.99 and more for contiguous United States addresses. A flat rate of $5.99 will be added for orders less than $20 for the contiguous United States. And we ship internationally at a flat rate. The shipping cost will be calculated at check out. 

FURBULOUS is committed to 100% customer satisfaction. (one-year warranty) If our products didn’t meet your expectation, you may return your purchase within 30 days from the delivery date with original packaging for FREE. Please email SUPPORT@FUBULOUSPET.COM or find us on Twitter for 24/7 live chat for a pre-paid return shipping label.  Pre-owned items and Gift cards are non-returnable. ALL RETURNS MUST BE SHIPPED USING FURBULOUS'S PRE-PAID LABEL. 

Return Address:

Recipient: US100

21001 72nd Ave S, Kent, WA 98032 

Tel: 909 527 2175

Recipient: US100

5000 W. Roosevelt, Back of the building, dock 24-33, Chicago, IL 60644

Tel: 909 527 2175

We do not accept any returns after 30 days from the delivery date. If you believe your package is damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. To cancel an order, please contact SUPPORT@FURBULOUSPET.COM as soon as possible. 

If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse ( up to 14 business days). All refund recipients will receive an email confirmation for their records. 

Image by Jay Wennington

Privacy at Furbulous Pet Supply

All about Information Security

FURBULOUS collects Personal Data and Anonymous Data when you visit our websites or when you send us information or communications. ‘Personal Data’ means data that allows someone to identify you, including, for example, your name, address, telephone, and mobile numbers, and email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data. ‘Anonymous Data’ means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data as described below.


We collect Personal Data from you, such as your name, contact details, country of residence, zip code or postcode, and gender when you place an order on one of our sites or when you choose to use the various services like FURBULOUS Apps we provide. We also collect other types of Personal Data that you provide to us voluntarily, when, for instance, you make a purchase, respond to surveys and questionnaires or enter a competition. If you provide us feedback regarding our sites or services via email, we will collect your name and email address in order to send you a reply.


In order to improve our services to you, we may ask you to voluntarily complete confidential surveys. We do not ask you to provide us with any personally identifiable data in association with these surveys, although we do associate your responses with Personal Data. If you do not wish to participate in a survey, however, simply decline to participate when asked.


Furbulous App Privacy Policy


Last updated 2022/08/23

This privacy policy for FURBULOUS NETWORK TECHNOLOGY (SHANGHAI) CO., LTD ("we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our product, application or website, such as when you:

•    Download and use our mobile application (Furbulous) or any other application of ours that links to this privacy policy.

•    Engage with us in other related ways including any sales, marketing, or events.

Questions or concerns? 


Reading this privacy policy will help you understand your privacy rights and choices. You can always check the latest version of this policy in "My -> Settings -> Privacy Policy" in the "Furbulous" App, or on our official website. If you still have any questions or concerns, please contact us at:



In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Furbulous application or website, express an interest in obtaining information about us on our application or website, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the products and features you use. The personal information we collect may include the following:

•    Names

•    Email addresses

•    Mailing addresses

•    Usernames

•    Passwords

•    Contact preferences

•    Billing addresses

•    Debit/credit card numbers

•    Contact or authentication data


Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following sensitive information:

•    Your pet's data


We will collect the pet's name, breed, gender, date of birth, and other information to improve our products, and bring you better products and services.


Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

Application Data. If you use our application, we also may collect the following information if you choose to provide us with access or permission:

•    Geolocation Information. We may request access or permission to track location-based information from your mobile device, continuously while you are using our mobile application, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

•    Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's Bluetooth, camera, reminders, social media accounts, photos, calendar, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

•    Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, and Internet Protocol (IP) address proxy server. If you are using our products, we may also collect information about Bluetooth MAC address and Wi-Fi MAC address and product model and serial number, and your Wi-Fi router's SSID, password, and RSSI signal strength.

•    Push Notifications. We may request to send you to push notifications regarding your account or certain features of the application. If you wish not to receive these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of your application for troubleshooting, and for our internal analytics and reporting purposes.



In Short: We process your information to provide, improve, and administer our services to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons depending on how you interact with our services, including:

•    To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

•    To deliver and facilitate the delivery of services to the user. We may process your information to provide you with the requested service.

•    To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

•    To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

•    To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the services.

•    To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

•    To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services.

•    To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time. 

•    To protect our services. We may process your information as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.

•    To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them.

•    To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.



In Short: We do not share any information in specific situations with third parties without your consent. We will not sell your personal information to third parties.

Third-Party Service Providers. We may share your data with third-party agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us either. They also commit to protecting the data they hold on to our behalf and to retain it for the period we instruct. We do not share any information in specific situations with third parties without your consent. We will not sell your personal information to third parties.



We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. 



In short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned but will often include your name, email address, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and applications.



In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than.



In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change or terminate your account at any time.


In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information; to request rectification or erasure; to restrict the processing of your personal information; and if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. 

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information. You also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

If you are located in Switzerland, the contact details for the data protection authorities are available here:

To access and modify personal information: You can view and change your personal information at any time in the "Furbulous" App. You can go to "My -> Personal Information -> Edit " to view and change your nickname and other personal information.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by going to "My -> Settings -> Privacy Policy" to withdraw your consent or by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.  You will then be removed from the marketing lists. However, we may still communicate with you -- for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

lf you would at any time like to review or change the information in your account or terminate your account, you can:

•    Log in to your account settings and update your user account

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.



Our "Furbulous" App is only available to adults with civil capacity. If you are a minor under the age of 18, please invite your legal guardian to read this policy with you. Use "Furbulous" with the consent of your legal guardian and under the guardian's direction. Minors under the age of 14 should not register for "Furbulous" individually and provide personal information to us.



Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. 



If you have questions or comments about this policy, you may email us at:



Based on the applicable laws of your country, you may have the right to request access to the personal information we collected from you, change that information and delete it. To request to review, update, or delete your personal information, please go to "My -> Personal Information -> Edit" in the "Furbulous" App or email us at:

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